Support Overview

The ssystems team is always available to help you in problem cases and in finding solutions
Ticket System

You can create a ticket to us directly if you already have an account in our ticket system.


Contact our support by e-mail. We will be happy to help you and get back to you as soon as possible.

Frequently Asked Questions

Availability by phone

We are available by phone Mon.-Fri. in the time from 9:00 am to 6:00 pm. 

We only offer second and third level support. We do not offer first-level support. This means that you will immediately interact with an expert who will take care of your issue. However, this also means that all of our experts are concentrated at work for you and other customers and are not permanently available on the phone.

Each project is accompanied by an inhouse project manager. This person is, of course, also available to you by telephone as your first point of contact.

For time-critical tasks, please send us a support ticket. 

How will the support be charged?

We work with so-called support contingents. Depending on the project duration and scope, we create a custom quote for you. Billing is done in 10 minute intervals. We use the appropriate cost center depending on the context of an activity. Costs are therefore only incurred where they arise. Corresponding performance records
we can provide you in concentrated form (day-by-day summary) or in detail (each individual activity).

What can I do if my support contract has expired?

If you do not have an existing support contract with us, we can perform urgent work (e.g. troubleshooting) on a confidential basis. After the work has been done, the support contract should then be extended accordingly.

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